HOW TO SHOP & PLACE AN ORDER

Pre-orderable items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, deBlanc will promptly inform and refund customers. deBlanc will not be held responsible for a delay in shipment caused by circumstances beyond the control of deBlanc that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. 
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines. 

 

Available items

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.



Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

  • Available merchandise will be shipped with standard shipping methods
  • Pre-orderable items will be shipped right after items are available in stock.


HOW DO I PLACE AN ORDER ON YOUR SITE?
  • To add items in your cart, click on “Add to Cart” for the item you wish to purchase.
  • To change the quantity of the item, change the number in the box under the "Quantity" column
  • To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page
  • Select your preferred payment method
  • If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. The total price will be updated with the discount
  • Fill in all necessary details for your shipping details, click on ‘Continue to payment method” to enter your payment credentials.

You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email.

 

WHERE CAN I FIND SIZE & FIT ADVICE?

Kindly refer to "Size & Fit" at the navigation menu

 

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return Policy.

 

DELIVERY CONFIRMATION

International Orders

Once your order has been shipped, we will also send you an email containing the tracking number of your order. You can track and trace your order easily and fast via the mentioned logistic website.

 

HOW LONG DOES IT TAKE TO CONFIRM MY ORDERS?

Orders are confirmed once payment has been completed. Once we have received your payment we will send you a confirmation by email.

 

PAYMENT

 WHEN WILL MY CARD BE CHARGED?

If you pay by debit card or PayPal, DEBLANC will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

DEBLANC gladly accepts major credit/debit cards, such as Visa and MasterCard, PayPal . Your card will be charged once we send your order. 

 

WILL MY PERSONAL DETAILS STAY SAFE?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to, our sole payment provider and any other details that are stored on our system are protected by 128 bit SSL encryption

 

PRODUCT AVAILABILITY

CAN I RESERVE AN ITEM TO BUY LATER?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.

 HOW WILL MY ORDER BE PACKAGED?

Your order will be carefully packaged in a protective mailing bag/box to ensure it arrives to you in great condition.

 

SHIPPING

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Every DEBLANC order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout. We also offer One Shipping Fee this means you can purchase multiple pieces from multiple locations for one fee.

 

WHEN WILL I RECEIVE MY ITEM AND HOW CAN I TRACK DELIVERY?

Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2-3 business days. Delivery will normally take 3-7 days after dispatch, depending on your location and chosen shipping method.

We will keep you updated with tracking information and an estimated delivery date.

 

WHAT HAPPENS IF I NOTICE MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE PLACED MY ORDERS?

Kindly click on the “Message Us” icon located at the top right of the page and our Customer Service Officer will assist you as soon as possible. Alternative, you may email us at info@deblancofficial.com